System Admin Tools

The System Admin Tools area in FluentCRM v3 brings together the maintenance and troubleshooting tools you need to keep your CRM healthy. These tools now appear as dedicated sub-items under System Admin Tools, making it easier to jump into the exact task you need.

To open them, go to FluentCRM → Settings → System Admin Tools in your WordPress admin. From there, the left-hand sub-navigation exposes:

• Cron Job Monitor – Inspect REST API status and scheduled tasks.
• System Logs – Review internal processing logs with filtering and refresh controls.
• Data Cleanup – Trim email logs, click logs, and open logs older than a specified number of days.
• CRM Database Reset – Permanently erase FluentCRM data in development environments (requires a wp-config.php flag).

REST API

The WordPress REST API provides REST endpoints (URLs) representing the posts, pages, taxonomies, and other built-in WordPress data types. Your application can send JSON data to these endpoints to query, modify and create content on your site.

FluentCRM uses WordPress REST API to process data; it is very important that the API is working. Without REST API FluentCRM will not work. There are 4 API Methods that need to be working and they are GET, POST, PUT, and DELETE.

You can check the REST API status from the tools. To check the REST API status, Go to FluentCRM Dashboard ➜ Settings ➜ System Admin Tools ➜ Cron Job Monitor.

Cron Job Status (Cron Job Monitor)

Another extremely important part of FluentCRM is the Cron Job. Cron is a utility that schedules a command or script on your server to run automatically at a specified time and date. Like any other Email Marketing Application (EMA), FluentCRM processes data periodically, sends emails, checks for clicks/opens, and cleans data.

To monitor your scheduled tasks, navigate to: FluentCRM Dashboard ➜ Settings ➜ System Admin Tools ➜ Cron Job Monitor.

By default, WordPress handles these via PHP-based scheduled jobs, which can be unreliable. We strongly recommend replacing the default WordPress cron with a server-side Cron Job. FluentCRM operates three primary types of scheduled jobs:

• Scheduled Email Sending: Processes the email sending queue. This should run every minute.
• Scheduled Email Processing: Runs every 5 minutes to process tasks like email opens and clicks.
• Scheduled Automation Tasks: Runs hourly for automation steps and weekly for database cleanup logs.

In the Cron Job Monitor, you can see the Hook Name, Interval, and the Next Run time. If a task is overdue, it will be highlighted to alert you of a potential scheduling issue.

It is strongly recommended that you replace your default WordPress cron that runs by PHP script with a server-side Cron Job. We have a guide on how to do this on various platforms here: Server Side Cron Job Replacement. This will ensure that scheduled events are running timely and properly and FluentCRM also runs smoothly and do not miss any events.

System Logs

Enable System Log for debugging

Before FluentCRM records events you can review on the System Logs screen, turn logging on from FluentCRM → Settings → General Settings. Scroll to Enable System Log for debugging and click Settings.

In the panel that opens, check Enable System Log for debugging, then click Save Settings. When the feature is active, the row shows an Enabled badge.

Open FluentCRM → Settings → System Admin Tools → System Logs to review recent background activity — automation runs, SMS scheduler checks, cron handlers, and similar system events.

The page includes:

• A Reset button in the top-right corner to clear applied filters and return to the default view.
• A search box (Type & enter) to filter log entries quickly.
• Refresh to reload the latest entries.
• An Export dropdown to download logs as CSV for a chosen date range.
• A table with ID, Date & Time, Title, and Description columns.

Typical entries include automation follow-up actions, SMS scheduler runs, and cron handler events. Each row shows when the event ran and a short status message — for example, completed job counts or the handler that executed.

Export System Logs as CSV

You can export system logs as a CSV file for debugging, support handoff, or internal audits. Click the Export dropdown on the System Logs page and choose a range:

Option	What it exports
Export Last 7 Days	Logs from the past 7 days
Export Last 15 Days	Logs from the past 15 days
Export Last 30 Days	Logs from the past 30 days
Export All	Every log entry in the database

The CSV downloads immediately with a filename such as:

fluent-crm-system-logs-last-30-days-2026-06-15.csv

or

fluent-crm-system-logs-all-2026-06-15.csv

The file contains four columns: ID, Date & Time, Title, and Description. Large exports are streamed in chunks so they do not load the full log set into memory at once.

TIP

If you are sharing logs with support, Export Last 7 Days or Export Last 15 Days is usually sufficient and produces a smaller, easier-to-share file.

Reset FluentCRM Data

Path: FluentCRM Dashboard → Settings → System Admin Tools → CRM Database Reset.

If you want to permanently remove all FluentCRM data (contacts, campaigns, automations, logs, tags, lists, custom fields, templates, and related settings), you can use CRM Database Reset. This action affects FluentCRM data only, and cannot be undone.

In the current UI, this section clearly shows a Developer Mode Required notice. To enable the reset actions, add the following directive to your wp-config.php file:

define('FLUENTCRM_IS_DEV_FEATURES', true);

Add it before the line:

/* That's all, stop editing! Happy publishing. */

After enabling developer mode, the page displays a Complete Data Removal panel with:

• A summary of the modules that will be deleted.
• An optional checkbox to include contact info in WordPress personal data export.
• A destructive button: Permanently Erase FluentCRM Data.

Always take a full database backup before using this action.

For reference, here is the older warning-style interface from previous versions:

FluentCRM Data Cleanup

In some cases, you might not want to delete all of your contacts, maybe you just want to reset the logs. You can do it inside the Data Cleanup section. FluentCRM allows you to delete Email History Logs, Email Click Logs, and Email Open Logs older than your specified period in days.

Select the Logs you want to delete, click on the Preview Log Summary button. This period should be at least 7 days or you will see an error like the above screenshot.

Review the summary and click on the Yes, I want to delete the Old Logs button only if you know what you are doing.